FAQ

Where does Grevelle ship?

Grevelle currently ships within the United States only. We do not offer international shipping at this time.

How much does shipping cost?

We charge a flat shipping fee of $10 USD per order.

For complete delivery information, please review our Shipping Policy.

How long will my order take to arrive?

Orders are processed within 2–3 business days.

After shipment, transit typically takes 2–5 business days.

Most orders are expected to arrive within 4–8 business days from the date of purchase.

Which carriers do you use?

We currently ship orders using USPS or UPS, depending on the package and delivery location.

How can I track my order?

Once your order ships, you will receive tracking information.

You can also check your shipment through our Track Your Order page.

Can I change my shipping address after placing an order?

Please Contact Us as soon as possible if your address is incorrect.

We will make reasonable efforts to update it before shipment, but address changes cannot be guaranteed once the order has been processed or shipped.

Can I cancel or change my order?

Yes, if your order has not yet been processed or shipped, we may be able to change or cancel it.

Please contact us as soon as possible. Once an order has shipped, our standard return process will apply.

What is your return period?

We offer a 30-day return period from the date you receive your order.

Items must meet the eligibility requirements described in our Returns & Refund Policy.

Who pays for return shipping?

If the item is damaged, defective, incorrect, or the return is caused by an error on our part, GREVELLE will provide prepaid return shipping.

For change-of-mind or other customer-responsibility returns, the customer is responsible for arranging and paying for return shipping.

We do not charge a restocking fee.

What should I do if my item arrives damaged or incorrect?

Please Contact Us with your order number, a description of the issue, and photos where applicable.

Our support team will review the issue and provide the appropriate return, replacement, or refund instructions.

How long do refunds take?

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method within 7 business days.

Your bank or payment provider may require additional time to post the funds.

What payment methods do you accept?

GREVELLE accepts the payment methods currently displayed at checkout.

Available methods may change over time as payment options are added or removed.

All orders are processed in U.S. Dollars (USD).

For more information, please review our Payment Policy.

Is my payment information secure?

Payments are processed through the secure payment options available through our Shopify checkout.

GREVELLE does not ask customers to send full card details through email or live chat.

What happens if my package is delayed or appears lost?

First, check the tracking information provided by USPS or UPS.

If the package appears significantly delayed, lost, or tracking has stopped updating, please Contact Us. Our support team will review the available tracking information and assist you with the next steps.

Can I exchange an item?

We currently handle exchanges by processing a return for the original item first.

Once the return is approved, you can place a new order for the preferred product.

Do you offer 24/7 customer support?

Our live chat is available 24/7 through the chat icon on our website.

You may receive an immediate response when a support assistant is available. Otherwise, our team will respond as soon as possible after reviewing your message.

Our regular support hours are Monday to Friday, 9:00 AM to 5:00 PM.