Returns & Refund Policy

At Grevelle, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, the item must:

Be unused and in the same condition as received
Be returned in its original packaging
Include all original parts, accessories, and manuals, where applicable
Include proof of purchase or your order number
Not show signs of misuse, modification, or customer-caused damage

Returns must be approved before being sent back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please Contact Us as soon as possible with your order number and details of the issue.

If the return is required because of a product defect, shipping damage, incorrect item, or an error on our part, GREVELLE will provide a prepaid return shipping label at no cost to you.

Change of Mind & Customer-Responsibility Returns

Returns requested for reasons not caused by a product defect or an error by GREVELLE, including change of mind or customer preference, are accepted within the 30-day return period if the item meets our return eligibility requirements.

For these returns, the customer is responsible for arranging and paying for return shipping.

GREVELLE does not set or reimburse the cost of customer-responsibility return shipping. We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

Return Shipping Costs

GREVELLE pays return shipping when:

The item arrives damaged
The item is defective
The wrong item was sent
The return is required because of an error on our part

The customer pays return shipping when:

The customer changes their mind
The item is no longer wanted
The return is requested for another reason not caused by GREVELLE or a product defect

There are no restocking fees.

How to Start a Return

To request a return, contact us at support@grevelle.store or visit our Contact Us page.

Please provide:

Your order number
The item you wish to return
The reason for the return
Photos of the item if it arrived damaged, defective, or incorrect

Our support team will provide the appropriate return instructions after reviewing your request.

Return Address

Approved returns should be sent to:

Grevelle
1488 Silver Star Rd Unit 122, Orlando, FL 32808-5315

Please do not send a return before contacting us and receiving return instructions.

Exchanges

If you would like a different item, please return the original item according to this policy and place a new order for the preferred product.

This helps us process returns and replacement purchases accurately.

Order Cancellations

Orders may be cancelled for a full refund before they are processed or shipped.

Please Contact Us as soon as possible if you wish to cancel an order.

If the order has already shipped, the standard return process described in this policy will apply.

Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days.

Your bank or payment provider may require additional time to post the refund to your account.

If you have not received an approved refund within 10 business days, please contact us at support@grevelle.com.

Original Shipping Charges

Any applicable original shipping charges are separate from return shipping. Refund eligibility for the merchandise will be determined according to the conditions described in this policy.

Live Chat Support

Our website live chat is available 24/7 through the chat icon.

You may receive an immediate response when a support assistant is available. Otherwise, our team will reply as soon as possible after reviewing your message.