Returns & Refund Policy

At Grevelle, customer satisfaction is our priority. We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, the item must:

Be unused and in the same condition as received
Be returned in its original packaging
Include all original parts, accessories, and manuals, where applicable
Include proof of purchase or your order number
Not show signs of misuse, modification, or customer-caused damage

Returns must be approved before being sent back. Returns sent without prior authorization may not be accepted.

Acceptable Reasons for Return

1. Manufacturing Defects

The product is not functioning properly
The product has defective components, structural defects, or operational issues

2. Item Arrived Damaged

The product arrives scratched, dented, cracked, broken, or otherwise damaged during shipping

3. Incorrect Item Received

The product received is different from the product ordered

4. Color or Appearance Difference

The product has a significant color or appearance difference from the product displayed on our website

5. Change of Mind

A return is allowed within 30 days if the item meets all return eligibility requirements

Return Cost

All approved returns are completely free.

Once your return request is approved, GREVELLE will provide a prepaid return shipping label by email. The label will include the correct return address, and the customer must use the provided label when returning the item.

There are no return shipping charges, restocking fees, or hidden costs.

How to Start a Return

To request a return, contact us at support@grevelle.store or visit our Contact Us page.

Please provide:

Your order number
The item you wish to return
The reason for the return
Photos of the item if it arrived damaged, defective, or incorrect

Our support team will review your request and email the prepaid return shipping label after approval.

Returns sent without prior approval or without the provided prepaid return shipping label may not be accepted.

Return Address

Approved returns must be sent using the prepaid return shipping label provided by GREVELLE.

The correct return address will be printed on the return label. Please do not send an item to any address before receiving return approval and the prepaid label.

Exchanges

If you would like a different item, return the original item according to this policy and place a new order for the preferred product.

Order Cancellations

Orders may be cancelled for a full refund before they are processed or shipped.

Please Contact Us as soon as possible if you wish to cancel an order.

If the order has already shipped, the standard return process described in this policy will apply.

Refund Process

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days.

Your bank or payment provider may require additional time to post the refund to your account.

If you have not received an approved refund within 10 business days, please contact us at support@grevelle.store

Original Shipping Charges

GREVELLE provides Free Standard Shipping on all orders within the United States. Because no standard shipping fee is charged, no standard shipping charge is included in the refund.

Live Chat Support

Our website live chat is available 24/7 through the chat icon.

You may receive an immediate response when a support assistant is available. Otherwise, our team will reply as soon as possible after reviewing your message.