Shipping Policy

Thank you for shopping with Grevelle. We are committed to providing a clear and reliable shipping experience. Please review the information below regarding order processing, shipping, delivery, tracking, and cancellations.

Order Processing & Delivery Times

Processing Time: Orders are processed within 1–2 business days.

Transit Time: Once shipped, orders typically take 3–5 business days to arrive.

Estimated Delivery Time: Orders are generally delivered within 4–7 business days from the date of purchase.

Order Cut-Off Time: Orders placed after 5:00 PM will begin processing on the next business day.

Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Area

GREVELLE currently ships within the United States only.

We do not offer international shipping at this time.

Shipping Cost

A flat shipping fee of $10 USD per order applies to U.S. orders.

The shipping cost will be clearly displayed at checkout before you complete your purchase.

Shipping Carriers

Orders are shipped using USPS or UPS, depending on the package and delivery location.

Delivery Address

Orders are shipped to the address provided at checkout. Please make sure your shipping address is complete and accurate before placing your order.

If you need to correct your shipping address, please Contact Us as soon as possible.

Address changes cannot be guaranteed once an order has been processed or shipped.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information.

You can also visit our Track Your Order page to check your shipment status.

Please allow some time for the carrier's tracking system to update after your tracking number is issued.

Lost or Delayed Packages

If your package appears to be lost, significantly delayed, or the tracking information has not updated, please Contact Us.

Our support team will review the available tracking information and assist you with the appropriate next steps.

Order Changes & Cancellations

If you need to change or cancel your order, please Contact Us as soon as possible.

If your order has not yet been processed or shipped, we will make reasonable efforts to update or cancel it.

If your order has already shipped, cancellation may no longer be possible. Please review our Returns & Refund Policy for applicable return options.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

GREVELLE cannot guarantee delivery when an incorrect or incomplete address is provided by the customer.

If you notice an address error before shipment, please Contact Us immediately.

Live Chat Support

Our website live chat is available 24/7 through the chat icon.

You may receive an immediate response when a support assistant is available. Otherwise, our team will reply as soon as possible after reviewing your message.