Product Care

At Grevelle, we want every product to remain functional and look its best for as long as possible. This guide provides general care recommendations for the garden, home, and outdoor products available from our store.

Different products require different care. Follow the sections that apply to your item and always follow any product-specific instructions included with your order.

Before First Use

• Remove all packaging carefully.

• Inspect the product for visible damage, loose components, or missing parts.

• Read any instructions, labels, or safety information included with the product.

• Assemble the product completely before use, where assembly is required.

• Do not use a product that appears damaged or incomplete. Please Contact Us for assistance.

General Cleaning

• Clean products using a soft cloth, soft brush, or non-abrasive sponge.

• Use mild soap and clean water when necessary.

• Avoid abrasive cleaners, bleach, harsh chemicals, and rough cleaning tools unless specifically recommended in the product instructions.

• Do not soak products containing electrical components, batteries, natural woven materials, or parts that may retain moisture.

• Dry the product completely after cleaning and before storage.

Outdoor Use and Weather Exposure

Outdoor products may naturally experience wear from sunlight, moisture, dirt, temperature changes, and regular use.

• Do not leave products exposed to severe weather when they are not designed for permanent outdoor use.

• Move portable items indoors or to a covered area during storms, strong winds, freezing conditions, or prolonged heavy rain.

• Remove standing water and allow wet products to dry completely.

• Check outdoor items regularly for loose parts, corrosion, cracks, fading, or other signs of wear.

• Secure lightweight, tall, or hanging products to prevent movement or tipping in strong winds.

Storage

• Store products in a clean, dry, and well-ventilated location.

• Keep items away from prolonged moisture, excessive heat, freezing temperatures, and direct sunlight when not in use.

• Clean and dry products before long-term or seasonal storage.

• Do not stack heavy items on products that may bend, crack, or lose their shape.

• Keep sharp tools, small components, batteries, and breakable items away from children and pets.

Metal Products

• Wipe metal surfaces clean and dry after use.

• Do not leave metal products in standing water or continuously damp conditions.

• Check painted or coated surfaces for scratches or damage that may expose the metal underneath.

• If light surface corrosion appears, clean it promptly using a method suitable for that material and finish.

• Apply protective oil only to suitable unpainted metal parts when recommended by the product instructions.

Wood, Bamboo, Rattan, and Woven Products

• Remove dust using a soft, dry cloth or soft brush.

• Clean lightly with a damp cloth when necessary and dry immediately.

• Do not soak natural wood, bamboo, rattan, or woven materials.

• Avoid prolonged exposure to rain, strong sunlight, and excessive humidity.

• Store in a dry, covered location when not in use for an extended period.

Plastic and Resin Products

• Clean using mild soap, water, and a soft cloth.

• Avoid abrasive cleaners that may scratch the surface.

• Keep away from open flames and excessive heat.

• Store out of prolonged direct sunlight when possible to reduce fading or material wear.

Glass, Ceramic, and Fragile Components

• Handle fragile products and components carefully.

• Place them on a stable and level surface.

• Avoid sudden impacts, drops, and rapid temperature changes.

• Do not use an item if the glass or ceramic component is cracked, chipped, or broken.

Solar, Battery-Powered, and Lighted Products

• Place solar panels where they can receive suitable direct sunlight.

• Keep the solar panel clean by wiping it gently with a soft, dry or lightly damp cloth.

• Do not immerse the product, battery compartment, charging area, or electrical components in water.

• Switch the product off before cleaning or storing it.

• Use only the battery type specified in the product instructions.

• Do not open or modify sealed electrical or battery components.

• Stop using the product if it overheats, develops a damaged battery, or shows exposed wiring or other electrical damage.

Garden Tools

• Remove soil, plant material, and moisture after each use.

• Dry tools completely before storage.

• Inspect handles, joints, fasteners, and working edges regularly.

• Do not use a tool with a loose handle, damaged component, or unstable connection.

• Wear suitable protective equipment when using tools with sharp edges or pointed parts.

• Store tools safely in a dry location away from children.

Watering Products and Containers

• Empty unused water after use.

• Rinse the container when necessary and allow it to dry completely.

• Keep the spout, sprinkler head, drainage opening, or outlet clear of dirt and debris.

• Do not leave water-filled products outdoors during freezing temperatures.

• Do not use excessive force when attaching or removing detachable components.

Planters, Plant Stands, Carts, and Display Products

• Place the product on a stable and level surface.

• Distribute weight evenly and do not exceed any stated weight limit.

• Confirm that hanging, wall-mounted, or elevated products are securely installed before adding plants or decorative items.

• Use suitable liners or drainage arrangements where required.

• Avoid allowing standing water to collect around metal, wood, or woven components.

• Lift products carefully instead of dragging them across the floor or ground.

Fabric and Soft Components

• Follow any care label included with the product.

• Remove loose dirt using a soft brush or cloth.

• Spot-clean using mild soap and water unless different instructions are provided.

• Allow the material to air-dry completely before use or storage.

• Store removable fabric components indoors during prolonged rain or severe weather.

Product Safety

• Use each product only for its intended purpose.

• Follow all assembly, weight, placement, and operating instructions supplied with the product.

• Inspect products regularly, especially after severe weather or extended storage.

• Stop using an item if it becomes cracked, unstable, electrically damaged, excessively corroded, or otherwise unsafe.

• Do not modify a product in a way that may affect its stability, performance, or safety.

Damaged or Defective Products

If your product arrives damaged, defective, incomplete, or different from what you ordered, please Contact Us with your order number, a description of the issue, and photos where applicable.

For return eligibility, prepaid return labels, and refund information, please review our Returns & Refund Policy.

Need Assistance?

If you are unsure how to clean, assemble, store, or care for a product, please contact us before using an unsuitable cleaning product or attempting a repair.

You can reach us through our Contact Us page or email support@grevelle.store.