Payment Policy

At Grevelle, we aim to provide a clear and secure checkout experience for customers shopping within the United States. This policy explains how payments are handled when you place an order with us.

Accepted Payment Methods

GREVELLE accepts the following credit and debit cards:

Visa
Mastercard
American Express
Discover
JCB

Billing Currency

All products, applicable taxes, and order totals are processed in U.S. Dollars (USD).

The full amount payable will be shown at checkout before you complete your purchase.

Payment Authorization

By placing an order, you authorize GREVELLE and its payment processor to charge your selected payment method for the total amount displayed at checkout, including applicable product charges and taxes.

If your payment is declined or cannot be authorized, your order may not be completed until a valid payment method is provided.

Payment Security

Payments are processed through the secure payment methods available through our checkout.

Please do not send credit card or other sensitive payment information by email or live chat.

For information about how we handle personal information, please review our Privacy Policy.

Order Confirmation

After a successful order, you will receive an order confirmation using the contact information provided during checkout.

Please review your order details carefully and Contact Us if you notice an issue.

Shipping Charges

Free Standard Shipping applies to all orders within the United States, as described in our Shipping Policy.

No standard shipping fee will be charged at checkout.

Cancellations & Refunds

Order cancellations, returns, and refunds are handled according to our Returns & Refund Policy.

Approved refunds are issued back to the original payment method in accordance with that policy.

Payment Disputes & Chargebacks

If you notice a payment issue or believe there is a problem with your order, please Contact Us first so our team can review the matter and assist you.

For more information, please review our Disputes & Chargebacks Policy.

Live Chat Support

Our website live chat is available 24/7 through the chat icon.

You may receive an immediate response when a support assistant is available. Otherwise, our team will reply as soon as possible after reviewing your message.