Payment Policy

At Grevelle, we aim to provide a clear and secure checkout experience for customers shopping within the United States. This policy explains how payments are handled when you place an order with us.

Accepted Payment Methods

GREVELLE accepts the payment methods currently displayed at checkout.

Available payment options may include major credit/debit cards and supported digital payment methods, depending on what is available through our checkout at the time of purchase.

Payment methods may be added, changed, or removed over time. The payment options displayed at checkout are always the current methods available for your order.

Billing Currency

All products, shipping charges, applicable taxes, and order totals are processed in U.S. Dollars (USD).

The full amount payable will be shown at checkout before you complete your purchase.

Payment Authorization

By placing an order, you authorize GREVELLE and its payment processor to charge your selected payment method for the total amount displayed at checkout, including applicable product charges, taxes, and shipping fees.

If your payment is declined or cannot be authorized, your order may not be completed until a valid payment method is provided.

Payment Security

Payments are processed through the secure payment methods available through our checkout.

Please do not send credit card or other sensitive payment information by email or live chat.

For information about how we handle personal information, please review our Privacy Policy.

Order Confirmation

After a successful order, you will receive an order confirmation using the contact information provided during checkout.

Please review your order details carefully and Contact Us if you notice an issue.

Shipping Charges

A $10 USD flat shipping fee applies to U.S. orders as described in our Shipping Policy.

Any applicable charges will be displayed before you complete your purchase.

Cancellations & Refunds

Order cancellations, returns, and refunds are handled according to our Returns & Refund Policy.

Approved refunds are issued back to the original payment method in accordance with that policy.

Payment Disputes & Chargebacks

If you notice a payment issue or believe there is a problem with your order, please Contact Us first so our team can review the matter and assist you.

For more information, please review our Disputes & Chargebacks Policy.

Live Chat Support

Our website live chat is available 24/7 through the chat icon.

You may receive an immediate response when a support assistant is available. Otherwise, our team will reply as soon as possible after reviewing your message.